Join the Team
Company Summary
LN Virtual Administrator, LLC (LNVA) provides virtual medical administrative support for private practice professionals in the naturopathic health and mental health field. We help health providers render a more organized and efficient private practice for the improvement of patient satisfaction at a reduced cost. Our virtual administrative assistants work for providers across the United States, assisting them with tasks such as answering telephone calls, scheduling patient appointments, verifying insurance benefits, and other basic administrative duties.
Job brief
We are looking for a Virtual Medical/Healthcare Assistant to provide administrative support to my clients while working remotely.
Ultimately, you should be able to handle health-related administrative tasks and deliver high-quality work under minimum supervision.
Responsibilities
- Respond to patient & provider emails
- Manage incoming and outgoing calls for all assigned offices
- Check voicemail messages & send text messages to patients
- Schedule new and existing patient appointments for multiple offices
- Order labs
- Order supplements
- Call in prescriptions
- Insurance/benefits verification
- Properly screen potential new patients
- Credentialing
- Prior authorizations
- Follow scheduling protocols and guidelines
- Process patient payments
- Sending new patient intake forms
- Appointment preparation (ensuring labs, imaging, and/or new patient forms are completed)
- Requesting medical records
- Assist with practice-related tasks as needed.
Requirements and Skills
- Warm and inviting personality, excellent with phone communication
- Detail-oriented and organized
- Driven by goals, able to work towards meeting goals without getting frustrated or giving up
- Skill in performing medical assistance tasks appropriately with the ability to maintain confidentiality.
- Must have deductive reasoning skills
- Excellent time management skills
- The ability to learn and use various technology is essential for success
- Self-starter
- Problem solver
- Team player
- Experience using Healthcare EHR systems
- Capacity to make professional decisions based on accumulated knowledge of the position
- Ability to work independently & proactively
- Ability to follow both verbal & written instruction
- Ability to maintain a professional manner
- Spanish-speaking a PLUS
Minimum Qualifications
- High School Diploma or Higher Education
- 2 years of administrative experience in the healthcare field
- Comfortable using a variety of online insurance verification portals & EHRs
- Familiar with Medical terminology
- Proficient use of office equipment and software (Gmail, Google Drive, Google Sheets)
- Strong internet connection
This is NOT for you if
- You have no medical experience
- You cannot follow established practice procedures and help guides
- You cannot problem-solve
- You are not a team player
- You cannot multitask
- You don’t like to be trained or guided on how to improve