LN Virtual Administrator, LLC (LNVA) provides virtual medical administrative support for private practice professionals in the naturopathic health and mental health field. We help health providers render a more organized and efficient private practice for the improvement of patient satisfaction at a reduced cost. Our virtual administrative assistants work for providers across the United States, assisting them with tasks such as answering telephone calls, scheduling patient appointments, verifying insurance benefits, and other basic administrative duties.
Job brief
I am looking for a Virtual Medical/Healthcare Assistant to provide administrative support to my clients while working remotely.
Ultimately, you should be able to handle health-related administrative tasks and deliver high-quality work under minimum supervision.
Responsibilities
Respond to patient & provider emails
Manage incoming and outgoing calls for all assigned offices
Check voicemail messages & send text messages to patients
Schedule new and existing patient appointments for multiple offices
Order labs
Order supplements
Call in prescriptions
Insurance/benefits verification
Properly screen potential new patients
Credentialing
Prior authorizations
Follow scheduling protocols and guidelines
Process patient payments
Sending new patient intake forms
Appointment preparation (ensuring labs, imaging, and/or new patient forms are completed)
Requesting medical records
Assist with practice-related tasks as needed.
Requirements and Skills
Warm and inviting personality, excellent with phone communication
Detail-oriented and organized
Driven by goals, able to work towards meeting goals without getting frustrated or giving up
Skill in performing medical assistance tasks appropriately with the ability to maintain confidentiality.
Must have deductive reasoning skills
Excellent time management skills
Ability to learn and use various technology is essential for success
Self-starter
Problem solver
Team player
Experience using Healthcare EHR systems
Capacity to make professional decisions based on accumulated knowledge of the position
Ability to work independently & proactively
Ability to follow both verbal & written instruction
Ability to maintain a professional manner
Spanish-speaking a PLUS
Minimum Qualifications
High School Diploma or Higher Education
2 years of administrative experience in the healthcare field
Comfortable using a variety of online insurance verification portals & EHRs
Familiar with Medical terminology
Proficient use of office equipment and software (Gmail, Google Drive, Google Sheets)
Strong internet connection
This is NOT for you if
You have no medical experience
You cannot follow established practice procedures and help guides
You cannot problem solve
You are not a team player
You cannot multitask
You don’t like to be trained or guided on how to improve
Job Type: Part-time with the ability to grow to full-time
